Shop Policies
Shipping and Processing Times
Maple & Fern Co. is happy to offer free domestic shipping to orders over $85 USD. The amount must total $85 after any discounts and before taxes.
At this time, Maple & Fern Co. does not ship outside of the United States. We do ship to Alaska, Hawaii, and APO addresses.
Shipping costs are determined by package weight and size. Expedited shipping will always be an additional charge and is the customer’s responsibility.
Most ready-to-ship items will ship out within 72 business hours (3 business days) from the time of purchase. Made-to-order pieces will take between 3-5 business days before shipping. Processing times for custom pieces vary and will be agreed upon between Maple & Fern Co and the customer before the order is finalized.
PLEASE NOTE that due to COVID-19 shipping times have become rather unpredictable and are out of my control once items are shipped. Each order will come with a tracking number so you can keep an eye on your package.
Payment Options
We are happy to accept all major credit cards on our website.
At in-person markets or events, we accept card, Venmo, Paypal, or cash payments.
Returns, Exchanges, and Cancellations
Maple & Fern Co. cannot accept returns, exchanges, or cancellations at this time.
Please contact me within one business day if your items arrive damaged. I do everything I can to package your items as securely as possible, but I cannot control how packages are handled once shipped.
If you have any problems with your order, please do not hesitate to reach out to me!
Custom Orders
Custom orders include a custom design with customer feedback and approvals.
When we finalize your order, I require a 50% non-refundable deposit. This reserves your spot on my custom order list and includes the creation of the design as well as customer reviews for approval.
Once the design is approved by you, the remaining 50% (including shipping costs) must be paid in order to begin the piece.
There are no refunds on custom work.
Please be available to respond to my emails in a timely manner. I will not create the piece without full payment and approval. If more than two weeks pass with no response, I reserve the right to cancel your order and you will forfeit your deposit.
The amount of time it takes to complete a custom piece varies. Normally, custom pieces can be completed within 1-2 weeks. Depending on the time of year, during the holiday season, for example, that time frame may be extended.
If you need a piece by a certain date, please let me know in your initial email, and I will do my very best to make it happen!
Wholesale Inquiries
Thank you for your interest in Maple & Fern Company’s handmade items! Please reach out to me through the Get In Touch page and fill out the contact form with as much detail as possible, including which products you are interested in. I will respond within two business days and we can chat!
Newsletter Policies
First-time email subscribers will receive an exclusive offer as a thank you for signing up.
We will never send spam, nor do we sell your information.
Email subscribers will be the first to receive news, updates, and may receive exclusive promotions.